▶How to open a dispute for an order error on AliExpress
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Although many jokes are made about the difference between what you order on AliExpress and what you get, the reality is that orders placed in the online store usually arrive well and without problems. But even if something goes wrong, don't panic. You just need to learn how to open a dispute for an error in AliExpress order, and in this way get in touch with the seller to solve your problem.
To open a dispute, you simply have to go to My Orders within the online store app. In the list of orders, look for the one with which you have had the problem. And in the menu that appears next to the order, click on Open Dispute.
Next, you'll need to fill out a form explaining what problem you're having with your order and what kind of refund you'd like to request. If you wish, you can send a video or photograph in which you can clearly see what the problem you had with the order is. This way you will have a better chance that the dispute will be accepted.
Once you submit your dispute, the seller has a maximum of 15 days to offer you a resolution. If after those 15 days you have not received any response, you will have won the dispute automatically. Therefore, you will have your money back and the seller will receive nothing. If what happens is that in those 15 days you have not been able to reach an agreement with the seller, what will happen is that the AliExpress Dispute Team will be in charge of determining who is right.
How to request a return on AliExpress
If what you are wondering is how to request a return on AliExpress for a product that does not meet your needs, the reality is that the most common is to open a dispute. By following the steps mentioned above, you can get your refund.
What scares many about the option of how to open a dispute for an error in the AliExpress order is that the seller does not accept the disputeand you can't get your money back. This is something that can happen, but the reality is that most sellers are interested in solving problems as soon as possible, so it is normal that you get your return without problem.
You should also note that if there is no agreement, you can turn the dispute into a claimIn that case, as we have previously indicated, it will be the AliExpress team itself that will be in charge of determining who is right. Therefore, if there really has been a problem with your order, you shouldn't have a problem because most likely they will give you the reason.
There are sellers that directly offer you a time in which you can make the return completely free of charge If you are not entirely convinced of that the product you are going to buy is going to fully adapt to your needs, we recommend that you look for a seller that offers this option. In this way, in the event that you finally encounter a problem, you will have the security that you will not encounter problems to claim.
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