▶ How to make a return on Vinted

Buying second-hand clothes can be very useful. But if there is something that doesn't convince you, it's important that you know how to make a return on Vinted.

Since it is not an online store but a platform that puts buyers and sellers in contact, the process to make the return must go through an agreement between both . To do so, the steps you must follow are the following:

1. On the seller chat screen, select I have a problem
2. Send proof of your problem to the seller. That proof can be a photo of the article showing the reason why it has not been what you expected
3. Seek a solution with the seller. Normally, the most usual solution is to return the product and get a refund.

Remember that you have a period of 2 days from when you made the purchase to ask for your money back. If more time has passed, the seller may decide to return your money in good faith, but is under no obligation to do so.

Who in Vinted is responsible for the return costs

If you have managed to reach an agreement for the return, you are surely wondering who in Vinted is responsible for the return costs As it is a purchase between individuals, this issue is normally resolved through an agreement between the two.But, as a general rule, it is the buyer who is responsible for the expenses caused by the return, unless another agreement is reached. In other words, if you buy something that has not finished convincing you, it is most likely that the shipping costs when returning it will be on your account.

You can reach an agreement so that the seller is the one who pays the expenses, but the reality is that they have no obligation to do it.

Is there a refund on Vinted?

It is normal that before making a purchase you ask yourself if there is a refund on Vinted, to be clear that you can return it if you are not convinced . The reality is that yes, you can return the product you have purchased and receive the money you paid for it. This refund will be received in approximately 5 business days by the same method you would have used for payment. In this refund you will get everything you paid for the product, from the shipping costs to the price.

In addition, if you have paid through the Vinted system you will also get the buyer protection fee. This rate includes a fixed amount of 0.70 euros, plus 5% of the product price, including VAT but excluding shipping costs.

How to request a refund on Vinted

The process of how to request a refund on Vinted is basically the same as how to make a return on Vinted that we have explained above . Through the conversation and the I have a problem button you can reach an agreement with the seller.

Once you are trying to reach an agreement with the seller, you can choose to request a refund or to keep the product. If you have decided to keep it, you must go to Details of the incident and then to Resolve incident.In the event that you have decided to request a return, you must continue with the process indicated above for it. If there is no agreement between buyer and seller, there is the possibility of contact Vinted to act as an intermediary and make the final decision on the case, although the ideal is not end up getting to that point.

Other tricks for Vinted

• How to Get a Garment Featured for Free on Vinted
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