Table of contents:
- Wallapop Claims Telephone
- How long does Wallapop take to return the money
- Wallapop email address
- OTHER TRICKS FOR Wallapop
Returning a product that does not meet your expectations is a task as heavy as it is necessary. Many users want to know how to claim on Wallapop when they receive a product at their homes that does not conform to the description that the seller had published or that simply does not work as promised.
Much of Wallapop's success is based on its efforts to ensure that users have a safe user experience with many guarantees, which helps to minimize fraud attempts.In this article you will find more information on how to avoid them, but since scammers do not rest, it is possible that sometime they end up sneaking us an item that does not correspond to what is offered and is a scam.
To solve it, Wallapop puts at your disposal the possibility of opening a dispute This implies that the disagreement between users will end up being resolved by a mediator of the company, and for this reason it is very important that communication with the seller occurs through Wallapop's internal chat, so that there is proof of how the negotiation went.
The Wallapop Shipping service is also aimed at minimizing risks. For this reason, when you receive your product you will have a period of 48 hours to check the status of it. If it does not correspond to what you expected to buy, you can open the dispute through the chat with the seller and the seller will be able to accept the return of the product or raise the dispute to Wallapop.
Wallapop Claims Telephone
If you are one of those who prefers a closer treatment for these procedures, we regret to inform you that there is no Wallapop claims telephone number For a long time, a telephone number with a Barcelona prefix became popular on the Internet as a recipient of Wallapop's claims, but the application itself has denied that it is yours, so they do not advise using it at all.
Hi Ángela, we're sorry, we don't have a service phone number. However, tell us with which e-mail you contacted us and we will check that I answer you that way. Please, remember that you must have your bank details and DNI verified in your account to deposit that money.
- Wallapop (@wallapop) March 23, 2020How long does Wallapop take to return the money
Once the dispute has been resolved and the return confirmed, we need to know how long does Wallapop take to return the moneyIn general, the refund of the amount occurs when the seller receives the product back. When Wallapop processes this refund, the amount appears in your account between two and five business days after the process is started, so weekends and holidays do not count.
Wallapop emphasizes that you use their internal payment method, so you have to enter your bank or credit card details in the application. If you want to claim for a product that you paid through other platforms, such as PayPal or Bizum, you will have to review their terms of use as they are external to Wallapop.
Wallapop email address
Although it does not have a telephone number to file a claim, one is available Wallapop email address For individual cases (they do not have why be exclusively claims), you can write an e-mail to .Its Help Center also allows you to send your query in more detail so that the management is more agile. In this article you will find more information about how they work and the ways to contact them.
Last but not least, Wallapop's management of social networks is very present to all the concerns of its users. Do not hesitate to write to them directly, they will be very helpful in everything you need.
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