▶ How to contact Wallapop customer service

Wallapop has become one of the most widely used applications for buying and selling second-hand items If you regularly use this platform and have If you have any incidents to report or any questions, we will tell you how to contact Wallapop customer service.

This buying and selling platform has approximately 3 million users and has more than 4 million products offered continuously. So it is not surprising that it has a daily volume of almost two million euros in sales.

This e-commerce can also record incidents like any product purchase that we make even when it is new. If you have purchased on Wallapop and the item fails or is not as it should be, the app gives a basic help support and also has other forms of contact that we inform you of in case you need to use them.

Claim on Wallapop

The fact of buying an item in Wallapop as it is second-hand, may result in a problem after receiving the product. If, for example, the item you receive is different from the one offered, it doesn't work, it's broken, or you bought it but you haven't received it you must file a claim with Wallapop.

You have to keep in mind that not all users of the application have an option to the Wallapop protection program. Only those who have paid for their products with Wallapay will have them.

If you have bought an item, but you are not convinced, it is different from the ad offered, it does not work or it has broken during transport you have 48 hours to file a claimTo do this you must go to the chat with the seller. There Wallapop asks you to confirm the transaction. If you are not satisfied with the purchase for any of the reasons mentioned above, you should click on the link to "open a dispute".

The platform will then ask you for the reason for the claim. You must then in the "description" box explain the causes of your complaint. You can also include photos to support your claim. Then you must click on "send to the seller".

The seller has a period of 72 hours to reject or accept this dispute. If no statement is made within that time, Wallapop will give the reason to the buyer. After this situation, it may happen that the seller accepts and returns the money or that he does not accept the return and it will then be the Wallapop Support Center who will evaluate the case and carry out mediation.

Wallapop Help Desk

The application also has a help service. This Wallapop help service can solve your doubts about any question made both with the purchase and with the sale.

To access it, you just have to open the Wallapop application on your mobile device and click on the menu. Then click Help. In the "frequently asked questions" section you have all the information to carry out any action related to shipments, purchases, sales or other actions. You will also be able to view any ongoing consultation that you have started with the seller.

Wallapop Phone Shipping

If you search for the phone number of Wallapop shipments from any browser, several phone numbers will appear, such as 936 76 05 10The company has denied this information on social networks and has confirmed that it does not have a Customer Service phone number. It is important not to contact any of these phone numbers because What can happen is that they scam us by posing as Wallapop.

How to get Wallapop to pay me without verifying identity

Wallapop: contact by email

What does exist are several email accounts with which we can contact Wallapop. For general inquiries that we want to make, you can write to .

If what we want is, for example, a purchase invoice, we must write to . The response time in any of the two email addresses is more difficult to establish since they can take from a couple of days to weeks to answer.

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