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It is one of the questions that all first-time users of this application usually ask themselves: how to send photos by Wallapop? When we want to sell our second-hand products, we upload to their description the photos that can best serve for other users to get an idea of their state of conservation, but it is not always enough.
When starting a chat to start negotiating a possible purchase, if the buyer asks you for a specific photo of the product (the ISBN of a book, a label with technical specifications of an appliance, etc.), you will find that the chat window is not like WhatsApp. You can't send photos directly to the other user, so you have to find a way to provide that extra information they've asked for. How to solve it?
The only way to fix this is uploading the specific photograph that the user has requested to the description of the product. This has its advantages, since if a possible buyer has been interested in that detail that you did not take into account at the time, it can happen to someone else, so you increase your chances of selling.
The function of sending photos through chat is one of the great demands of Wallapop users, and to this day it continues without being added in their updates. In October 2019, one of the latest developments in this regard occurred, since the official account assured a user's question that they were working on incorporating this function in the chats.More than a year later, it is still not possible to send photos to other users, and it should not surprise us either, since in 2016 they already assured that this improvement was in the plans. For now, we will have to continue waiting.
Good morning, Jorge. Right now we are migrating the chat infrastructure to solve the bugs that we have been dragging. We hope the change will allow us to add new features, such as sending photos.
- Wallapop (@wallapop) March 27, 2019How to chat on Wallapop
If what you want to know is how to chat on Wallapop with other users, what you have to do is enter the description of a product and the 'Chat' option will appear at the bottom, so you can start writing to the potential buyer. The user who sells a product or offers a service will never be able to start a chat, the first step must always come from the buyer.
If you want to resume a conversation but you closed the application, to find it you just have to enter 'Mailbox', a button located on the bottom of the app. All the chats you have started will appear there, also including those in which the negotiation has ended with a purchase. To find it in the web version, at the top of the screen you will find the 'Messages' section, the equivalent of the 'Mailbox' of the application.
When a sale is made, a notice will appear in that window for you to value the user with whom you have been in contact Keep in mind Keep in mind that Wallapop is an application that is based a lot on the reputation that users acquire with their sales, so it is advisable not to leave the other party hanging without their evaluation. This function is also useful if you have had a bad experience, since a low score for the buyer or seller will end up being reflected in their profile, and if they end up accumulating few stars, it will be more difficult for other users to want to be interested in their products.
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