4 steps to request a refund in Wallapop
Table of contents:
- Steps to make a return in Wallapop
- What if the seller doesn't accept the return?
- When will I know if my dispute has been accepted?
- When will I get my money back?
- OTHER TRICKS FOR Wallapop
Wallapop has become the most used application to buy and sell second-hand products. But it is possible that once you have bought something you will not be convinced. And, as with any type of purchase, you have the right to return your products Although they are used products, you also have rights as a consumer.
The application itself has its mechanisms to make the return. Obviously, the option of talking to the person who sold you the product and reaching a personal agreement is always there, but it is by no means the only way to do it.The buying and selling platform offers a process of only four steps with which you can return the products and get your money back as long as you meet the appropriate conditions and the deadline in which returns are accepted.
Steps to make a return in Wallapop
If you have bought something on Wallapop and you have not been completely satisfied, all you have to do to return it is follow these Steps:
- In the Wallapop application, open the chat with the seller who sold you the product and press the button that you will find under the option All Ok .
- From the menu that appears, choose the reason why you are not satisfied with the purchase and describe what problem you have had with the product.
- If necessary, include photos or videos in which you can see what the fault is with the product.
- If the seller accepts the return, an automatic label will be generated for your shipment.
What if the seller doesn't accept the return?
If both you and the seller agree to make the return, once you have followed these steps your problem will be over and you will have your money back. But in the event that the seller does not accept the return, the problem becomes a bit more complicated.
In this case, the dispute will be transferred to the Wallapop support center Those responsible for the application, based on the evidence that you have contributed, they will decide if you are right in the reason for which you want to make the return or if the seller can refuse to return your money. In principle, they will solve the problem if you are right, but it is true that it can cause you a headache.
When will I know if my dispute has been accepted?
The Wallapop app has a period of 72 hours in which the seller will have to indicate whether or not they have accepted your dispute . In the event that this is not the case, as when the return is rejected, it will pass into the hands of Wallapop. And in that case the term for it to be resolved will be indeterminate. Therefore, if the seller accepts the dispute, you will not have major problems, but in the event that it is not, you will have to prepare yourself to have a little patience, since the process is likely to take a little longer than normal. As with all purchases between individuals, goodwill is important.
When will I get my money back?
Once the dispute and the return of your money have been confirmed, the term for its return is 48 hoursOf course, keep in mind that this number of hours will not start counting from the moment it is approved, but from the moment the Post Office has confirmed that the seller has received the package back, so we recommend you do shipment as soon as possible.
The money will be returned to the same credit card with which you made the purchase, which will be the same one that has the registered seller and associated with your Wallapop account. Once you receive the money, the process is completely over.
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