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Is there something that bothers you or disturbs you about WhatsApp? Have you had a problem with your account? A lock, perhaps? Well, you don't have to ask the stars. Not even the experts ( although we recommend that you take a look at our articles and videos with solutions to common problems). You have to ask the WhatsApp support team directly A somewhat tedious task but we explain it here step by step.
At the moment, if you have a serious problem with WhatsApp, beyond a malfunction or technical problem, there is only one way to communicate with them.And it's not the fastest. It consists of writing them an email to address the problem you are having. It is generally used when there is a problem when using your account. In case it has been usurped, you have lost it or you have been expelled from the system.
Not even their Twitter account, neither the original nor the Spanish version, nor the one they created to report the status of the service (@WhatsApp Status) have responded to messages for months or even years of the users. Thus, only the support email remains to start a conversation with the company and its technical team.
You can write an email to . Of course, don't expect an immediate response And the fact is that the WhatsApp support team tends to filter emails and attend to truly important problems.Something that can take even several days. Please be patient if you choose this route.
Send complaints or reports from the application
In view of this situation, WhatsApp seems to have become aware of the problem and has considered opening a new way of contacting its support or help team. And it will do it directly from the application, so that any user not only shares the detected problem, but also information from the terminal. Something that can help enormously to find the origin of the problem and, with it, a solution.
Of course, for the moment this function is under development It will arrive as a sidebar within the application settings. Thus, from here, you can write a text with the problem and indicate if you want to include a record of the failure or the operation of WhatsApp in your terminal.Remember that your messages and private information are not collected in this registry.
An important point is that the technical team will respond directly on WhatsApp, through an application chat With this there will be no to keep an eye on the email. Everything stays “at home” (in the app) to make it more convenient and, hopefully, faster.
There is still no official date for the arrival of this feature. Hopefully it will land soon through an update.
