Zoom is down: 5 solutions for this video call app

It's Monday and the last thing you want is to have a complication with your schedule. You connect to start the day with a work meeting or for history class, and Zoom does not connect.

Zoom is down? Is it a service problem or is it not working for you? Here are some possible solutions to keep in mind to get out of this problem as quickly as possible.

Check the status of Zoom functions

Before checking if there are problems on your mobile or with the Zoom application, it is recommended that you take a look at the status reports.

To do this, you can use the Zoom page dedicated to reports on the status of the service, which you will find at this link. There you will have a fairly detailed report on the status of the service, as it mentions which Zoom functions have problems, if it is a partial interruption, if it is already operational, etc.

And at the bottom, you'll see updated reports from the Zoom team outlining the actions they're taking to resolve the issue. For example, at this time mention that you are having problems with these services:

There is also a platform that can help you verify if it is a service problem. For example, Downdetector shows you reports from users around the world, along with graphs and maps of the scope of the problem.

Check the quality of your internet connection

This is a basic tip, but it often happens that we trust that the Internet connection is stable when it is experiencing problems. You might open Google or chat on WhatsApp just fine and not notice your connection plummeting, but making a video call is impossible, and Zoom is buggy.

So do a quick test of your internet connection, using applications like Speedtest, or use any tool available on your mobile. For example, Xiaomi has a function to measure the quality of the connection from the MIUI tool.

Uninstall the app to remove errors

If the problem is not the Zoom service or your internet connection, then try this option.

Perhaps a new update to the Zoom app or device software is causing conflicts, and not allowing it to function properly. It's a tedious process, as you'll have to uninstall, install, and log in again, but it can save you a lot of frustrating time.

One detail to take into account before reinstalling the app is to clear the device's cache. And make sure you give all the appropriate permissions so that the app can work smoothly on the device.

Check mobile settings

Have you activated Power Mode? Or are you using Do Not Disturb mode? The settings you have configured for these features may be conflicting with how Zoom works.

To make sure this is not the problem, take a look at your mobile settings:

• Go to Settings >> Battery and Performance. If you have Power Saver enabled then it will disable features that use the most power or run in the background.
• So go to "App Battery Saver"
• Find Zoom in the “Restricted Applications” list and change the option to “No Restrictions”

This way, you can enable Power Saving without it conflicting with all Zoom features

Look for alternatives to have a plan B

Although Zoom has become one of the indispensable tools these days to continue with our work or school, we cannot always depend on it. When the Zoom service is down, the solution is no longer up to us.

So always have alternatives available on your mobile, such as Skype, Google Meet, Microsoft Teams, among other proposals. Prepare your team so they know that if Zoom is down, they can temporarily continue on their second trusted app.

And the same dynamic can be applied to any meeting or project that is under your control. That way, you won't waste time and save yourself some headaches.