Table of contents:
- Make sure you haven't been banned or blocked
- Switch to a professional account, or vice versa
- Remove hashtags and tags
- Stop using Instagram for a few days
- Reset and reinstall Instagram
- Ask Instagram for help
Faults occur. This is so, even in the world of technology, where everything is supposedly programmed and measured. The same happens on Instagram and the rest of the applications. If you have come this far because you are having problems with the photography social network, keep reading. Especially if it's about problems when viewing Instagram Stories of your contacts, or even if you're not able to post your own photos and videos on this function.This is what you should do to try to get the application back to working properly.
Make sure you haven't been banned or blocked
Instagram can silently block user accounts that it deems contrary to its usage policies. The problem is that, on certain occasions, these blocks are silent, without warnings to the profile, and with strange results: not being able to post photos, not seeing stories or even not being linked to the hashtags used in a post. What ends up being a silent ban where the profile begins to go unnoticed by others. This practice has been given the name Shadowban, and there is a formula for trying to reverse it.
Many times these blocks are due to the use of third-party services and tools that Instagram does not tolerate. That is why reverting the permissions to these services can change the situation of our account.
To do this, enter the desktop version (web from the computer) of Instagram, and access your profile. Then look for the gear icon that takes you to Settings. Here, enter the submenu Authorized Applications.
The resulting screen displays a list of third-party applications, services, and tools that have been linked to your account. Check the list and get rid of all those that are not official or that try to add content or services to Instagram. Then wait patiently for Instagram to check your account to see if everything is back to normal. There is no set time for it, so arm yourself with patience. Or continue with the other solutions.
Switch to a professional account, or vice versa
There may have been some kind of problem with your account, either due to the use of third-party services, or for other reasons.A good way to try and reset things without losing content or making major changes to your posts is to jump between account types If you didn't know, there is the option to use a personal or normal account, and a professional account. You don't need to be a company or a public figure to switch, and it certainly doesn't cost money. In addition, you will add some extra points such as measuring the views of your photos and knowing the impact of your publications.
To switch between accounts you just have to go to your profile tab, here display the settings in the striped button in the upper right corner. And enter the Configuration section. Within the screen that appears, look for the Account section, and enter to find the section Change to commercial account The process is completely guided, and it only takes a few seconds.Then you can see the audience of your content, and check if you see the Instagram Stories of your contacts again.
Remove hashtags and tags
Is it possible that you have posted a hashtago or tag that is contrary to Instagram's policies? Maybe some hashtag that links to hate trends, commercial tools or spam? Review your posts and check that there is nothing unusual in them regarding this matter.
Remember that you can edit each published photo or video to retouch the text that accompanies it. In this way you will be able to get rid of any word, label or mention that may be in complete conflict with the terms and conditions of use of the social network, and for which You have received a silent ban that is preventing you from seeing stories and posting new content.
Stop using Instagram for a few days
You may be making an abusive use of Instagram, constantly posting content that borders on spam. That is, to the abusive Instagram is for something else, and its defenses are triggered if it detects any account that is carrying out these practices. That is why it can ban you and prevent you from sharing your posts, as well as seeing those of others.
If this is the reason, you better put the brake on. Go 3 or 4 days without posting content and check that the ban has been lifted for your account If you can see Instagram Stories again after this time of inaction you will know that you had been punished, and you will have a second chance to redeem yourself. Think carefully before carrying out the same abusive practices again if you want to see content on this social network again.
Reset and reinstall Instagram
Thousands of tasks are carried out on mobile phones throughout the day. They are small computers that we carry in our pockets, and they need a break from time to time. These breaks are reboots or total shutdowns. A formula to free up RAM memory and close all processes that are running in the background Something that can help you get rid of any problem that is happening on your mobile and that interferes with the loading of Instagram Stories.
If restarting your mobile does not give any good results, then try to delete or uninstall the Instagram application After that, restart the mobile and reinstall it. This formula could return everything to its normal operation, as long as it is a problem with the installation of the application, or with the terminal.If it's from your user account, all you have to do is ask Instagram.
Ask Instagram for help
As we said at the beginning of this article, failures occur even in the most computerized services. Your account may have been banned, but there may also be an error with your connection, with your mobile, with your application... The best thing is to ask Instagram for help directly , who can check without a doubt what is happening to your account on this social network.
There is a process for this within the application itself. Go back to your profile and pull down the side menu to find Settings. Here look for the Help section, where you can report your case in the section “report a problem” Choose this option again in the pop-up window that appears. And now fill out the report by writing what the problem is and, if you wish, by sharing a screenshot showing that your Instagram Stories are not loading.
It is not certain that Instagram will answer your problem, but at least you give the option to inform you and solve what is not working fine.
