Can you imagine being able to ask a restaurant if they have vegan options or you can make a reservation without having to call? It seems that in Google they have imagined it, and they have introduced this functionality in Google Maps, its maps, GPS and places tool. It is a messaging or chat system with which you can exchange messages directly with businesses A good way to stay in direct contact without even picking up the phone. Something that can help us save time and money when managing reservations or asking for details about products, menus or services.
The new feature is already active for all users of Google Maps on Android It's easy to check by looking at the Messages section in the menu side dropdown of this application. Of course, it is still expected that businesses take the step and activate this feature in the Google My Business application, allowing users to contact them through these messages.
Thus, from now on, businesses that activate this functionality will have a new button on the store's information screen. You just have to click on the establishment on the map and look at the Message button that appears right next to the rest of the options such as How to get there, Call, etc. This opens a new chat-type screen where you can start writing In this way, business owners will also be able to reply with text messages to any questions raised by the prospects.A communication that can be faster than a call for those who are used to making themselves understood through messages.
All these conversations are saved in the Messages section of the Google Maps main menu that we mentioned at the beginning of the article. In this way, it is not necessary to search for the business again, click on it and select the message option. All you have to do is display the side menu and access conversations already started, where you can review the information shared or ask new questions.
Now that Google Maps for Android has already activated the function, all that remains is to wait for businesses to do their own to communicate with their customers by message. An idea that WhatsApp already had some time ago with WhatsApp Business, and that it is still developing.We will have to see which one ends up receiving the attention of the users finally.
