5 Things They Won't Tell You About Joom

If you like to buy cheap in a catalog of the most varied, then it is very possible that you already know Joom. This Chinese online store offers products at very low prices for all kinds of people. From women's clothing and accessories, footwear, technology, things for babies or watches. You have hundreds of options to give or give yourself. Of course, always taking into account that the items are sent from China and can take up to three weeks to be received.

It is true that Joom has as many followers as detractors. Many users are very happy with their experience, but others have had a lot of problems.To the point that they have never received the order at home after having received it, they have received another object different from the one they had ordered, or they are not very sure if Joom is completely reliable. Today we want to review some of the five things that they will never tell you about this service. Neither in the , nor those users with positive opinions, not even their own page.

1. Each shipment arrives independently

Joom is made up of different Chinese stores that work independently. This means that Joom is not a single e-commerce where you order several products and they arrive at your home at the same time. When you make a purchase, you can see in the cart the different products you have selected and the time it will take to get to you. As you can see in the following example on many occasions this does not match.

The good thing is that you can always track your orders on Joom to find out what status they are in. You only have to enter the section "My orders" within your profile When you are inside you will see a breakdown of the entire process through which the shipment is going through. From the time it is on hold, until it is sent, it arrives at the different post offices, leaves in international mail and arrives at your home. They always give you exact times, places and dates. You can also activate notifications on your phone to notify you as soon as the order has changed status.

We advise you that if you ever have any kind of problem in Joom, good because a lot of time has passed and you have an order without changing its status , good because it is not even shown in the monitoring panel, start a claim.Follow these steps to do so:

• Click on the Profile icon, located at the bottom right of the screen.
• Choose the option Contact us and answer the questions that appear.
• It is also possible to fill out a form to send it directly to Joom. To do this, you will have to ask the question you need answered, also indicating a name and an email address. If you think it convenient, you can also send an attached file. In this way, you will be able to send screenshots that will help you in your claim.

2. You can cancel an order

Maybe they haven't told you, but you can cancel an order already placed on Joom, if for any reason you regret your decision. Of course, as long as no more than eight hours have elapsed since you did itIf you think you have time, follow the steps below.

• Enter the section "My orders"
• Choose the order you want to modify or cancel
• Click “Cancel Order”

3. Take advantage of the guarantee

There are many comments, both on our website and on Joom, about problems with the products. Some users complain that after waiting several weeks, the order arrives in poor condition or the object does not match what was purchased. In these cases, what we advise is to start a claim in Joom and use the guarantee. From what we have been able to verify, this guarantee is always the same for all products. Joom undertakes to return the money if the product does not arrive within a maximum period of 75 days,or if it does not match the description.This return process does not take more than 14 days.

Apart from returns, Joom offers a 90-day product performance guarantee That is, three months. Of course, in the app there is no way to contact the store directly, in the event that these dates are not respected, so there would be no other option than to contact Joom directly as we explained previously.

4. Payment may be declined

Similarly, you may run into the possibility of your payment being declined. As a general rule, payments are backed out for various reasons. One of them is that the card has expired. To do this, pay attention to whether it is active and that the date has not expired. They are also usually rejected because there is insufficient money in the bank account, or due to technical problems with the bank.Therefore, if this happens, it is best to contact your branch and tell them about the problem. However, before getting nervous and thinking that there is something wrong, it is worth checking if you have entered all the card information correctly (including the CVV number that appears on the back). On many occasions, the payment is rejected because they are entered incorrectly.

5. You can pay via PayPal

For greater security, the best option is to make payments through PayPal. In this way, in the event of any problem, you can also resort to the guarantee of this service. The truth is that this payment method is a bit hidden. The way the page is organized requires you to previously insert the shipping address, in addition to the confirmation email, but not the payment method. This is done at the end, when you have already included the item you want in the basket.

At first you will see only one box to pay by credit card. The truth is that if you pay attention, you will see a small red sign indicating “Other payment methods”. By clicking here you can access to do payment from PayPal.