What to do when WhatsApp messages do not arrive

WhatsApp is one of the most widely used communication services today. To the point that when it falls and users are left without being able to send or receive messages, it causes expectation and restlessness throughout the world. In any case, there are times that for different reasons the application remains unresponsive only on our device, causing us to have problems when messages arrive of our contacts. What can we do in situations like this? These are some keys.

Check that WhatsApp is not down

In a great majority of occasions the fact of not receiving messages is due to the fact that the service is down. Now, how do you know if it's WhatsApp's fault or ours? Whenever you have doubts, go to his official Twitter account. In addition to offering the latest news, it has also been created to communicate any type of incident or problem. Thus, users will know at all times if there is a failure in the server and how long it will take to return to normal, ruling out problems with their connection or with their mobile device.

Another option to check if WhatsApp is down or not is to use different third-party applications, such as Down Detector. Basically, this is a very easy to use tool,as it shows which specific areas have had massive problems.All this with very simple graphics and completely free.

Update WhatsApp

If you see that you are not receiving WhatsApp messages and your friends or family assure you that they have been sending you, we recommend that you update the app to the latest version. Normally, the update is carried out automatically, but if this is not your case check in the Google Play application store or App Store, depending on whether you have a Android or iOS device, if one is available that has not been downloaded. You already know that to know the version number you have, you must enter the configuration section in the Help section.

Check Internet connection

This may seem obvious, but on some occasions the fact that WhatsApp messages do not reach you may be because you do not have sufficient coverage or there is a connection failure. The first thing you should do is restart the device.Sometimes it's more than enough for when it starts up, all problems have been fixed and the connection is restored, in case the fact that you don't receive messages may be due to this.

If the problems continue after restarting the mobile, switch from WiFi to mobile data. To do this, open the Settings application on your Android device and enter the “Wireless and networks” or “Connections” section These options may change depending on the equipment you have . Then turn off Wi-Fi, turn on data and see if there are any changes. If everything remains the same, disable mobile data, enable Wi-Fi and see if it works.

Make sure data is not being restricted

To save battery on Android, it is very common for some manufacturers to restrict data consumption when the mobile is locked.Check that this is not your case in Settings, Applications, Application Manager, WhastApp, Data usage. Note that this last option is disabled. It is also recommended that you perform the same process with “Google Services”.

Disable economy mode

Believe it or not, if your battery is low and you don't receive WhatsApp messages, it may be because you have activated the energy saving mode. The easiest thing is that if this is your case, you see that your battery is low and you have saving mode, immediately connect the mobile to the charger so that it deactivates.If your device has 10% battery life, for example, and you don't have a charger handy, then feel free to disable power saving mode manually.

To do this, go to Settings, battery, battery saver. If you see it's on, turn it off. On iOS this mode is called something else, “Low Power Mode” to be exact. You can deactivate it by entering settings, battery and low consumption mode.

Clear cache

You are trying everything and nothing, you still have problems receiving WhatsApp messages. Another important option is to clear the cache of your device. To do this, go to Settings, Storage and click on Cached data Keep in mind that you will only limit yourself to clearing the temporary files of the application, which means that the data you have saved, such as conversations and others, will remain intact.

Turn off the router

Before we have recommended that you turn the phone off and on and take a look at the WiFi and 3G connection. If you think that what may be failing is the first one, it is best to turn off the router for a while (a few seconds) and turn it back on Keep in mind that now with the heat it may not respond properly and suffer small drops, preventing you from receiving messages at times due to microcuts in the connection.

Avoid crowds

Similarly, if you're at a mall, at a concert, or somewhere crowded, feel free to check your coverage. In situations like this there may be problems with it, which significantly impairs receiving WhatsApp messages instantly Therefore, if you are waiting for an important message, it is best to that you leave the site and go outside or to a more solitary area of ​​the premises. Wait until you have the full signal. If you find it takes a while, turn 3G or 4G on and off manually.