How to track a purchase on Joom

Joom is one of the most used applications today to buy cheap. If you don't know it yet, it has a fairly extensive catalog in which there are items for all tastes. You can find everything from products for pets, babies, clothing or technology. Shipments are made from China, so it is normal for them to take between two and three weeks to arrive. This is something you have to take into account if you want to buy on Joom to give away something.

Once you make a purchase in the Joom app, you can see the status of your order and track it.This will allow you to be aware of the entire process from the moment the shipment is processed, until the seller sends it to Spain and arrives at your home. As we say, it is not from one day to the next. It can take up to three weeks to receive it. However, if that time passes and it has not arrived, Joom allows you to make a claim so that the money that you paid is returned to you within 14 days.

Follow your purchase on Joom

If you haven't shopped on Joom yet, it's as easy as installing the app on your mobile device and signing up. Joom allows you to log in to services like Google or Facebook. In this way, you only have to press a button to access the app much faster. Once inside, when you have chosen what you want to buy and pay for it (PayPal is the payment method) you can activate notifications so that Joom informs you of any movement that occurs during shipment.This will allow you to have knowledge of all the states through which your order is passing. For example, when the seller ships it or arrives at customs.

If what you want is to see the tracking directly in the application itself, that is, you do not want to activate notifications, you just have to enter the "My orders" section in your profile. Once there you will see a breakdown of the entire process the package is going through. From when it is on hold, until it is sent, it arrives at different post offices , leaves in the international mail or arrives at your house. All with exact dates and times.

Please note that in some cases sellers use "virtual" tracking codes. These only work in the territory of China, so you may not be able to do it from your device. If two months have passed since the purchase and the order has not arrived at your post office, Joom gives you the possibility to request a return. Here's how you can do it.

• Click on your profile icon and select the option “My orders”
• Choose the order that was not delivered within the indicated period
• On the order page, click 'No'. A new window will open in which you must enter your email address
• After doing this, Joom support will receive your refund request and process it within 24 hours

It should be noted that these conditions apply to orders placed after March 16 of this year. For previous orders, the 75-day non-delivery guarantee must be applied. This guarantee ends 90 days after the purchase This means that if you request it after that time, Joom will not refund your money and you will not have the possibility to claim nothing.