The 5 common Joom problems and how to fix them

If there is an application that has broken download records in recent months, it has been Joom. Users from all over the world have not been able to resist buying something in this online store in China. Its low prices, its ease of use with articles of all kinds make it irresistible, although all that glitters is not always gold. Many buyers have complained about some problems in the way Joom works.

Among the comments we can see opinions of all kinds. Among the most prominent we find, for example, the delay with shipments, problems with sizes or with the payment method.Whether this has been your case, or if you want to be prepared in case something happens to you during the purchase process, we have summarized the most common Joom problems and how to fix them.

Delay in shipments

All products ordered on Joom are shipped from China. This means that it may take a few weeks until you receive the order at your home. Joom gives sellers a week to ship the package and provide the tracking code. That is why if those seven days have passed and the request still has the status "Confirmed", you will have to contact support to request a refund.

On the other hand, 90% of orders arrive between 15 and 45 days after purchase. However, some are held at customs in a sorting center.The company promises a full refund of an order if it does not arrive 75 days after purchase. Now, how can you apply? You just have to enter “My orders” and click on “No”. Next, you will have to enter your email address in the window that opens. Once this is done, Joom support will receive the refund request to process it within 24 hours. It will be returned to the same account from which you made the payment on within 14 days after the order has changed its status to "Refunded". Keep in mind that Joom can reverse the return if three months have passed since the day of purchase.

Collection made and order not registered

Another problem that can occur in Joom is that you make a payment and the order has not been registered. The first thing you have to do in this case is to check the detailed history of your account to make sure that the money has actually been withdrawn.If so, you have no choice but to contact Joom support. It's very easy. Go to the "Contact us" section on the Joom website or write to . If you want the problem to be solved as soon as possible, send the following information:

• "Hidden" number of the bank card you used (the first 6 and last 4 digits of the card number). For example: 456789