Tips to avoid fraud when buying on Joom and Wish
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Joom and Wish have become two of the most used applications of the moment. They allow us to buy items of all kinds at a very good price comfortably from the sofa at home. The two apps offer a pleasant interface and the possibility of paying by bank card or PayPal. However, many users are somewhat slowed down by the idea of buying because they are Chinese stores,in which orders are placed outside our borders.
Are Joom and Wish safe? Is there a possibility of fraud when buying in any of these online stores? There are many questions that you may want to clear up in order to acquire something calmly, without having to be aware of the status of your purchase. That is why we give you a series of tips that you can put into practice when placing an order on Joom or Wish. Take note.
See seller and feedback ratings
Both in Joom and in Wish you can see the score that a seller and a product have when choosing it. They are shown with star icons that appear more or less yellow depending on the note that other users have posted. This score will give you clues about the status of the item and whether or not it is worth it. In Joom you can see the stars of the comments and those of the store independently. That is, an article may have a score of 4, 9 and the store has fewer stars.In any case, they tend to be very close. If you see that something you like has many stars, do not hesitate, it is a good product and a seller who is not going to give you any problems.
On Wish you can see the rating of the product and the store. It is very important that you look at the comments that other people have posted for additional information. This will help you to make up your mind in the final decision if you are not very convinced of the purchase.
Pay with PayPal
To have more peace of mind when buying on Joom or Wish we advise you to pay with PayPal. This service will prevent you from having to enter your credit card details, as well as the security number, which always gives you greater peace of mind. Especially if you make purchases with a device that is not yours or through a public WiFi connection.In any case, both the Joom application and the Wish application notify you that all the information processed is encrypted and protected.
In the event that you finally pay with your bank card on Wish because you have no other choice, don't forget to delete the data when you're done.To do this, in the mobile application open the menu and enter Settings. Then go to Payment settings and click on the red Delete button to delete it.
Check Warranty
Before you buy something, make sure you look at the warranty time you are going to have. Keep in mind that these are items that you are going to order from unknown sellers and from China, so it is possible that you will find that they arrive in poor condition, defective or, simply, that they do not correspond to what you ordered.Joom gives buyers a guarantee of 80 days from the moment of purchase. We are talking about almost three months, which can be a long time. However, keep in mind that some items take a long time to arrive in Spain, so in the end it may not take too long to try them We advise you to If 60 days have passed and you have not received your order, contact Joom to claim the order and get your purchase money back. However, the normal thing is that you receive your order within a period of 15 days, so you will have time to test it well in case you have to make use of the guarantee.
For its part, Wish gives a little more security when using the guarantee. This online store allows us to return any product 30 days after receiving the purchase. This gives us more leeway so we don't have to be aware of whether it has arrived or not, the time that has passed and whether it is better to wait longer or claim the item.
Contact Support
Whenever you have any kind of doubt or problem, it is best to contact Joom or Wish support. Both applications have a form for you to consult any type of doubt at the time you want. You can make all kinds of claims about your purchase. Either because you do not receive it, because the seller has sent you something that does not correspond to what you ordered, or because it is taking longer than usual. Joom support works very well. To access it, you only have to enter your profile through the app and click on the Technical Support option. Once inside, click on the bullet icon at the top to create a new conversation exposing your problem.You can also send an image, in case the product does not correspond to the description or has arrived damaged.
To contact Wish support, enter the More section that appears at the bottom right of the screen (the icon in the shape of three horizontal stripes). Go to support and look for the My order section. Here you will see the history, through which you can initiate the claim of the item to get a refund. You can also request the delivery of a product if you still want it. Keep in mind that if you request a refund, the money will be returned to the same card from which it was charged. Wish ensures that you will see the money reflected in your account within 10 business days.
