How to make use of the purchase guarantee on Joom
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If you still don't know Joom, what are you waiting for? It is the fashionable application to buy all kinds of objects. From clothing, beauty or garden items, to technology or toys for cats and dogs. The most attractive thing about Joom is that everything it sells is very cheap. To the point that we can find interesting things for less than five euros. To all this we must add a very simple and attractive interface. Using the Joom app is easy and intuitive.
Once you make a purchase on Joom it usually takes between 10 and 15 days to arrive at your home.Everything that is purchased comes from China, so it has to go through a series of procedures before it reaches its destination. As a general rule there are usually no problems, although the company gives 75 days to claim the item and its return in case it is not received. If this happens, you can always use the guarantee. Below we explain how to use it.
Guarantee for non-delivery
If more than 75 days have passed since you ordered something on Joom and it has not arrived, you have the right to claim it and get a refund of what you paid. To do this, just enter your profile icon and go to the "My orders" section. Select yours and click "No". Next, you will see a window in which you will have to write your email address. This is necessary, since after doing this the refund request will be sent to the Joom technical team.
Money will be returned to the account you paid from within 14 days after the order status changes to "Refunded". Please note that Joom may refuse a refund if more than three months have passed since the day of purchase. That is to say, you only have 90 days to claim a return. In this way, if you are a bit clueless, you usually buy on Joom, and you need to be aware of the end of the warranty period, it is best to enable shipping notifications. Thus, you will receive reminders just the 75th day after placing your order.
To activate notifications you only have to enter your account and enable the section that is shown in the profile options. Then you can configure them as you prefer To make them daily, weekly or to only notify you of the delivery status or coupons.
What to do if you receive an incorrect product
Unfortunately, sometimes sellers make mistakes: they ship items that don't match what you ordered. For example, a different size or color. If this happens with your order, it is best to contact Joom support. They will study your request and decide whether to offer you a partial or total refund. To send a request to support, enter the "My orders" section and choose yours. Then, click the "Order Question" button on the order card, then press the chat button in the upper right corner to open a conversation with support.
Describe the product you received and attach proof of error. It can be a photo or video Please note that requests made for quality problems are accepted within one month after receiving the products.In addition, the money will be returned to the account from which you paid for the purchase within 14 days after the order has changed its status to "Refunded".
