How long does it take to get a Joom order

If you have ever bought on Joom you will have noticed that shipments are made from China. This means that it will take a few weeks to receive your order at home. Something that you should always keep in mind if you have made a purchase as a gift, or need the item immediately . If you're not in too much of a hurry, Joom is one of the current online stores with the best prices.

Its impact is due to its wide catalog of products, final cost, ease of use and comfort. You can buy from home safely and through a very intuitive interface. In addition, all Joom articles are sorted by category, so you will always have what you want located.Another point in its favor is that shipping costs are almost never charged, which makes it a more attractive app than its rival Wish. Bearing this in mind, what are you waiting for to place your order on Joom? Below we review a little everything you need to know about times and how to proceed to that your order does not get lost along the way.

When will you get home?

As we say, since you order a product from Joom until you receive it it can take around three weeks. It depends on the seller or of the article, there are orders that arrive in a week or in more than two months. Normally, Joom gives sellers a maximum time of 75 days. After that time, the client can claim the return of the money he paid. Personally, my experience with Joom has been positive. I have made about 6 orders, only one took more than two months, the rest arrived in about 15 days from the purchase.

When is the order sent?

Sellers who sell their products on Joom have one week to send the order and provide the tracking code. When you order something in Joom and access your account you can see the status of your items. If the shipment has already been made, it will appear marked “Sent” If seven days have not passed, it may still be in “Waiting for shipment”. The other statuses are "Waiting for confirmation" or "Completed". Therefore, you can see how your order is from this section. Although we recommend that you do it from the article tracking itself.

How to follow the item

To find out exactly where the order is, Joom offers the possibility of carrying out an exhaustive follow-up.This way you will know at all times the exact point of the order. It is a follow-up very similar to the one we do in other transport agencies such as MRW. In Joom you just have to enter the "My orders" section and select the item you want to track. Once inside, click on “See more”. You will obtain the tracking code of the package and its complete route Logically, this section will allow you to be more calm with the status of your purchase. You can know the exact time and the day in which he arrived at a specific place within the route. Also the moment you arrive in Spain.

Of course, it is possible that in some product the tracking number does not work. Why is this happening? This is because some sellers use “virtual” tracking codes that only work in China. This does not mean that your order will not arrive at your post office.In any case, if 75 days have passed since you made the purchase and the order has not arrived at your post office, request a refund. We advise you to enter "My orders" and select it. On the order page, click "No". You will see that a new window opens. In it you have to enter your email address so that Joom support receives your refund request. It will proceed within one day.

Think that 90% of orders take time to arrive, as we say, between two or three weeks after the purchase. The truth is that some are detained at the border in a classification center. That is why some take longer to arrive or do not even arrive at all. Joom promises to refund your money if the order has not arrived within 75 days since you ordered it.

What to do if the order does not arrive

The worst thing that can happen when buying on Joom is that you wait and wait and your order doesn't end up arriving.This can happen, especially if there are problems at customs. You have to be, therefore, very aware of the follow-up and the period that Joom gives for receiving the products. If you see that 75 days have passed since you made the purchase and your order has not yet arrived, do not hesitate, write to Joom.

Go to "My Orders" and click "No" on the order page. In the new window that opens, enter your email address. Joom support has a period of 24 hours to process the return request. The refund will be returned to the account you paid from within 14 days after the order status changes to "Refunded". If you have not been informed and it has been three months or more, Joom may refuse the return.

As you can see, Joom tends to provide many facilities.This shopping app only has advantages. It is true that items take a while to arrive, but if you are not in a hurry it is a way to get very cheap items directly at your home We encourage you to buy and tell us about your experiences in the comments section.