How to return a purchase or claim a refund on Wish

Wish is one of the trendy applications for hunting for bargains of all kinds. From clothes to watches, through jewelry or items for the home. Almost everything can be found on Wish, and also with a very attractive and visual interface. Navigating through the Wish app is very easy. It is designed so that you don't get lost and can find what you are looking for through the different categories. In case you don't already know, just like in Joom, the items you order come from China.This means that you will have to wait a bit to receive them at your address once you make the purchase. About three weeks. But, what happens if you later want to return your purchase or claim a refund? Today we are going to explain how you can do it. In this way, you will not have problems and you will know everything you have to do.

How to return a product

Wish gives you all the facilities in the world so you can return a product. If you receive it and you are not satisfied, you can change it within a month from when you received it. To return it, you just have to contact customer service through the application menu and click on "Support", "My order", "Reason for return" . Alternatively, you can contact Wish via the website and select "Contact Customer Service." Of course, you have to take into account that Wish does not cover the shipping costs of returns.It will be the client who has to pay for them.

You may have thought of exchanging one product for another instead of receiving the money. We're sorry to tell you that Wish currently does not support item exchanges. The only solution is full return. Depending on your payment type, your refund will go directly to your account. It usually takes 5-10 business days. In some cases, especially purchases made with credit cards, the original charge may disappear from the statement entirely from account. That is, you will not see the refund in your Wish account, it will be applied directly to your bank account.

How to cancel an order

Have you bought something on Wish and regret it? Don't worry, you have the possibility to cancel your order.To do this, you just have to visit the “Order history” section. However, it is important to keep in mind that you will only have a maximum of 8 hours to cancel it After that time, the system will no longer allow you to do so. For any items that have not been shipped or processed, an option will appear that says “Cancel Order”. Once you click on this option, your order will be canceled and no charge will be made. If your order is already underway or has been accepted, you will go directly to the return policy system.

Where's my refund?

You can check the status of your return on the order history page and review a specific order. If you log in and have trouble finding your processor refund in your account, Wish recommends checking with your bank or payment provider. Also, it's only possible that the money be refunded to the original method of payment.Wish cannot issue refunds to a different card, account, or payment method. In the event that your card has been replaced in the course of the return, you will need to contact your card issuer for assistance with transferring the refund.

My order history is empty

Another problem that can arise when returning an item on Wish is that you go to your order history and see it empty. What can be happening? In this case, it probably means that the charges were denied when you tried to do so. This means that they never actually accepted payment for your order. In any case, if you have seen that the charge has been made to your bank account, your bank should process the amount back to your account within 5-7 days.

If you don't see your purchases in your order history,make sure you're connected to the correct account.

Where to find the invoice for your order

You can find your order invoice on your "Order History" page by clicking "Details" next to your order. This page, as well as the confirmation email you received, may be used as the invoice for your records. Please note that Wish sellers may not include an invoice on the outside of the package for customs purposes.

Your item was sent to the wrong address

It is only possible to change the shipping address within the first eight hours of the purchase. Once your order has been shipped, It is no longer possible to change the address. Wish recommends that you contact your local post office with your numbers tracking to see if they can forward your order to another address.Orders typically ship within 1-2 days. This time varies depending on whether it is an individual store or the destination where the package is going. You already know that in the event that you finally receive an item that you do not like, you can return your product by following the steps that we gave you previously. Remember that you will have to pay the shipping costs.