Everything you need to know about shipping and tracking on Joom

Are you looking for a curious and cheap gift that is out of the ordinary? Then your place is Joom. This application allows you to find objects of all kinds at really cheap prices. The best thing is that it has a very comfortable interface that facilitates the search. All products are sorted by category, so it won't cost you anything to find what you need. Orders are made in China, so it is normal that it takes about three weeks to receive them. Therefore, if your partner's birthday is coming up soon, plan your purchases to avoid problems with shipments.While you wait, Joom allows you to track from the app itself or web. Everything is very centralized so that it is very simple and practical for you to be aware of your purchases. However, in case you have any doubts, today we are going to give you all the details about shipments and tracking in Joom.

When is the order shipped?

One of the doubts that many users who want to buy something in Joom have, is when the order will be sent from the moment it is paid. Joom gives sellers a week to ship the package and provide a tracking code. If you see that seven days have passed and the request still has a status of "Confirmed", contact support to request a refund. You can do this by clicking the chat button in the upper right corner.

Products together or separately?

When you are shopping on Joom, it is normal that you select products from different sellers.This means that you will not receive all shipments at once. Normally they arrive on different days. Even if you request products from the same seller, they can send them at different times. This is because the items may be in different warehouses, located in different parts from the country. Also, one of the products may be in stock, so it is shipped immediately. But the other one may not be ready yet, so it would be sent later. In any case, keep in mind that orders shipped in the same package will have the same tracking code.

Where is my order?

Joom gives you the possibility to keep track of your orders so that you know where they are at all times. This monitoring is very similar to that of transport agencies such as MRW or Nacex. In the case of Joom, you just have to enter the section "My orders" and select the order you want to track to open the order page.Once you are inside it, click on "See more" to get the tracking code of the package and its route from China to your home.

If you pay attention, Joom gives you all the dates and states. From its start-up, going through the places where it happens, until its departure from China to Spain.

What to do if tracking doesn't work?

If you notice that the tracking number is not working, don't worry. In some cases, sellers use "virtual" tracking codes that only work in China. But that does not mean that your orders will not arrive at your post office. Of course, if 75 days have passed since you made the purchase and the order has not arrived at your post office, do not hesitate to request a refund. To do this, enter "My orders" and select itOn the order page click "No". You will see that a new window opens in which you must enter your email address. After doing this, Joom Support will receive your refund request and process it within 24 hours.

Please note that 90% of orders arrive between 15 and 45 days after purchase However, some are held at the border in a sorting center. Joom promises you a full refund of an order if it has not arrived within 75 days after the purchase.

Mark product as delivered by mistake

Have you marked products as delivered by mistake? If 75 days have not yet passed since the day of purchase, your package is still on its way. Therefore, an incorrect status will not affect the delivery.But, if 75 days have passed since the day of purchase and you still haven't received your order, contact Joom support. Explain your situation to them and request a refund for non-delivery.

And if my order doesn't arrive…

If the 75 days of rigor have elapsed since you made the purchase and your order has not arrived at the post office, write to Joom so they can refund the money. As we explained to you previously, go to "My orders". On the order page click "No". A new window will then open in which you will need to enter your email address. Then Joom Support will receive your refund request and process it within one day. The refund will be returned to the account from which you paid for the purchase within 14 days after the order changed its status to "Refunded".

Of course, keep in mind that Joom may refuse the refund if more than 90 days have elapsed from the day of purchase and the warranty period has already expired.

Leave your opinion

You can mark the order as delivered and evaluate the quality of Joom products if you wish. To do this, go to "My orders", select the one you want and mark it as delivered by pressing the "Yes" button. After this you can leave your opinion. you should know that this function will only be available up to 15 days after the purchase.