How to get the most out of Joom's guarantee and refund system

Still don't know one of the trendy apps? Joom has become one of the most used tools for shopping over the Internet. You can find very cheap articles of all kinds by browsing through its different menus. We can say that its handling is very easy and intuitive It helps you quickly locate that object that you want to give away or that you need so much. As a general rule, once you place an order with Joom, shipping usually takes about three weeks.

Products come from China, so it is normal that it takes a while.Now, What happens if you wait and wait and don't receive the order? And if it arrives, but it's defective, is it possible to make the change? If you want to clear up doubts, keep reading. We inform you how to get the most out of Joom's refund and guarantee system.

Return for non-delivery

Joom requires sellers and couriers 75 days to deliver the order from the moment of purchase. If they have already elapsed and you have not received anything at your address, you can request a refund. The money will be returned to the account you paid from within 14 days after the order status changes to "Refunded". Please note that Joom may refuse the refund if more than three months have passed since the day of purchase. In this way, you will not be able to claim the refund and you will lose both the item and the amount you paid for it.

To request a refund because the product has not arrived you just have to enter the "My orders" section. Select the order that has not been delivered and click No Click 'No'. You will then see a window asking you to enter your email address. After this, the refund request will be sent to Joom support.

Return a product that does not correspond to the description

It is true that sometimes the quality of some of the Joom articles does not have much to do with the actual product that we later receive at home. Before buying make sure you take a look at the comments of other users. You can find opinions that will help you know if what you are going to acquire is what you expect. Some even put real photos of the item in question. In any case, if you have ordered something and it does not correspond to the idea you had, it has even arrived broken or in poor condition, please contact Joom support. They will study your request and decide whether to offer you a partial or full refund.

To send a request to support, go to "My orders" and choose the order you want to claim. Then click the "Question about order" button » of the order card, and press the chat button located in the upper right corner. This will open a conversation with Joom support. Then you only have to describe the product, and attach a photo or video of the product defect as proof.

Requests made for quality problems are accepted within one month after receipt of the products. Also, it is important that you know that Joom can reject the refund in the event that more than 30 days have passed since you received it. You can also reverse it if the quality of the products corresponds to the description provided by the seller.Or if in the videos or photos you cannot see the defect of the articles, or they have been edited. As soon as the support of Por validates the return, the money will be returned to the account from which you paid within 14 days after the order changes its status to "Refunded".

Return a product you don't like

Equally, if you receive a product and realize that you don't like it at all, it is possible to return it. Of course, as long as you do it within 30 days of making the purchase. To do this, contact technical support,specifying the request number you wish to reject and indicating the reason. After this, a Joom support employee will send you the address of the seller to whom you have to send the items. When you have sent the items to the seller, send the package tracking code and a photo of the shipping document to support.

Contact support from the "My orders" section. Choose the item you want to return and click the "Order Question" button on the order card. Then, then tap on the chat button in the upper right corner to open a conversation with support. Then you only have to describe the situation and ask for the address of the seller. Unfortunately Joom does not cover the costs of shipping goods to the seller. Therefore, you will have to take care of it yourself.

On the other hand, Joom may refuse the refund if more than a month has passed, or if you sent the order without asking the support for the seller's address.As in all other cases, the money will be returned to the account from which you paid for the purchase within 14 days after the order status changes to "Refunded".

And if you don't get your refund…

The return process can take a while, approximately 14 days from when you requested the return. But, what to do if more than that time has passed and you haven't received the money in your bank account? The first thing you have to do is check your account historyIf there is no refund data in the history, please contact Joom so they can resolve the issue as quickly as possible.