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Sometimes, once we have acquired and tested a particular application, we find that it does not meet our expectations or that it is not as useful as we expected. Google allows you to recover the money from any application that we have bought in its store, as long as the deadlines are met. In total, we have three deadlines to return an app in the Android Play Store. Let's see what each of them are.
Deadlines to return an application from the Play Store
Within the first two hours of purchase
When you buy a new app from the Play Store, Google gives you the freedom to use it for two hours before you decide if you want it keep using or do you prefer the money. To return an application within two hours of purchasing it, simply go to its corresponding tab within the Play Store itself. You will see two buttons 'Open' and 'Get Refund'. The latter will be the key for you to immediately obtain the money back. You will be credited to the same place it came from, be it PayPal, your card, Google Rewards, etc.
Of course, be careful with buying the application again if we have already requested a refund, because it will not be possible to request it again Download a application, for the second time, already returned, supposes to acquire it definitively. Although we also have strategies to request a possible return.
Within 48 hours after purchase
It is also possible to recover the money from an application if we carry out the procedure within the first two days of making the purchase. To do this, we just have to enter the following web address: play.google.com/store/account. This page reflects your order history, as we can see in the following screenshot.
If you look closely, right next to the price of the apps you've purchased/downloaded, there's a three-dot menu. If you press it, a pop-up menu will be displayed in which you can request a refund within the first 48 hours In 'Report a problem' you must include the reason why the one you want to return the application: you no longer want it, you made the purchase by mistake, the application does not work as expected, etc.
We have to say that, surprisingly, Google is very quick to return of applications within two days of buys. Almost at the moment we have received the information that Google accepts the return of the money of the application. This money will be refunded in the same payment method that we chose to buy the app: PayPal, credit or debit card... If your operator's invoice was chosen, the charge will not appear on it.
After two days of purchasing the app
In this case, Google declines all responsibility in this regard, so you will have to contact the developer of the application in question. The developer will consider it appropriate, depending on the case, to return the amount or not To find out who the developer of an app is, do the following:
In the Google Play Store application tab, click on 'More information' Here you will find both the name of the developer and the email email to which you will have to go. As we warned you, in this case any transaction must be made directly to the developer of the page. Likewise, if you want a refund of any purchase you make within an application, you should contact the developer of the application.
This is how you can return an application and get your money back.
