How to modify or cancel an order in Joom
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Joom is one of the most loved online shopping applications of the moment. Last year it was very successful and we assume that it will continue throughout this year. What makes Joom so attractive is its ease of use and low cost items. You can find a large number of objects at prices even below five euros. Also, it is very easy to place an order on Joom. The purchase is safe and usually takes around three weeks.
It is possible that you are a regular on this platform and have encountered some other problem when modifying or canceling your order. Buying directly, when everything is clear, is very easy. However, you could get a little more involved if you need to make adjustments to your purchase. Below we explain everything you have to do if you want to modify or cancel your order in Joom once you have sent an item to the cart.
How to modify or cancel an order in Joom
Have you already made the order and need to modify it? That is, add or remove any purchased items? If less than eight hours have passed since you did it, you just have to cancel it and do it again. The problem is when more than that time has passed, in that case Joom will no longer allow you to make any changes. Thus, if you still have time and don't If you are within those eight hour limits, follow the steps below.
- Enter the "My orders" section
- Select the order you want to cancel or modify
- Click “Cancel Order” at the bottom of the page
How to request a return
In this case, as in the previous one, Joom allows you to request a refund if less than eight hours have passed since the moment of purchase.In this way, you can cancel the order and get a full refund. To do this, go back to “My orders”, click on the order you want to delete and then enter “Cancel an order”. This last option can be found at the bottom of the page.
It is possible that 75 days have passed since the moment of your purchase and the product has not yet arrived at your home. It is best that you return it. To do this, go to “My orders”, choose the order you want to return and click the “No” button.In the green pop-up that appears at the bottom of the page. Likewise, if you have received your order and you realize that you do not like what you have received, you have up to 14 days to return it Likewise, go to "My orders”, select the order you want to return and click “Question about order”.
Payment declined
One of the most general questions that many Joom buyers often ask is what to do if the payment is declined. From the Joom support website, they tell us that payments are usually rejected for various reasons. One of them is that the card is expired. Check that you have it active and that it is not out of date. Also because there are insufficient funds or due to technical problems with the bank. In that case, it is best to contact your branch and tell them about the problem.In any case, we recommend that before you get your hands on your head, check if you have entered all the card information correctly (including the CVV number). Many times the payment is rejected because they are entered incorrectly.
To make a purchase it is necessary to enter the following information:
- The card number
- The expiration date of the card
- The CVV/CVC code
