Facebook launches automatic responses and actions
Facebook has held its annual developer convention, known as F8 , where he has presented some of the novelties coming to his services and applications A mandatory appointment to see the bots store of Facebook Messenger that had already been rumored for weeks. And it is that this messaging application is no longer. It is now a platform where others can create tools to respond to user needs as if He was a friend, but solving commercial, informative and almost any field issues.
These are the famous bots that have recently been flooding web pages since Telegram and Kik Messenger, other messaging applications, use them to provide services to their users. In this way, Facebook will distribute to developers an API or development tool with which being able to create new features for Facebook Messengerr, leaving behind mere messages between friends to offer different options that the company has already focused on the commercial field during the presentation.
In this way, and according to Mark Zuckerberg, in the future it will not be necessary to call the Service telephone numbers to be able to interact with companies and answer questions, make purchases or other issues.It will suffice for said company to have created a bot and the user consults the Messenger Agents your doubts, as if you were talking to a real friend. In the demo, for example, they have shown how it was possible to buybuy some flowers through Facebook Messenger as if the user were chatting with a friend or an employee of a florist, when in reality he did it with a machine or bot They have also demonstrated, with the bot of the media CNN, how to receive information and news increasingly personalized to through the chats of this application.
To do this Facebook has implemented a technology that partly takes advantage of Artificial Intelligence (AI) and human contact In this way, and with language recognition techniques and other advances, it is possible to understand user requests through Facebook Messenger to offer you the information, content or whatever you want to achieve.All this learning from the user, his way of communicating, and the needs already requested. Information that is acquired from the user automatically and that is used to provide an increasingly personalized and intelligent service
As we say, Facebook has talked about the commercial aspect of this bot shop, however, expect the developers to create all sorts of useful toolsFor the users. From YouTube video search engines to share, to more trivial and leisure-focused issues. Something that has already happened in other services such as Telegram and Kik At the moment it is only known, according to the presentation, that the user will be able to search for these bots or automatic answering machines through the search engine of the application, where you click on the desired one to start talking with them closely, with natural language
The difference with these other messaging applications is that Facebook Messenger has a greater focus of attention both from thedeveloper community as users, already more than 900 million active users of this application per month Thus, it is to be expected that the explosion of bots will start soon and will do so to stay For now we will have to wait as the Facebook Messenger platform begins its beta or testing phase today only for developers , without yet having an arrival date for mobile users of this service/messaging platform.
