WhatsApp also succeeds with its calls over the Internet
The rhythm of WhatsApp is unstoppable. Although it will not surprise many, the most used messaging application in the world has achieved a new achievement: to be the most used tool to make free calls over the InternetA point that was to be expected since the expected calls appeared last March Although it surprises by unseating other already mythical and world-renowned tools in this field such as Skype
The information comes directly from the National Commission on Markets and Competition, which has updated its Household Panel with data from use of OTT applications (over the top or over the telephone services offered) in Spain Information that shows that we Spaniards continue to bet on WhatsApp as a means of our day-to-day communication. Both through messages in use, and now also through free Internet callsIt is of little use that until recently Skype was the nerve center of calls and video calls, or that Facebook Messenger offers a reliable, free and global service Having on hand WhatsApp, we prefer not to use so much other applications
Specifically, this study shows that WhatsApp is the main option for Internet calls , with 33, 8% of mobile users taking advantage of this technology. It is followed, quite far away, by the aforementioned Skype, which remains in second place with 14, 6%. Closes the top three Facebook Messenger, used by only 10% of mobile users for your internet calls or video calls
A fact that is understood due to the traction of WhatsApp, which continues to be the option chosen by the majority of Spanish users, nothing less than 84, 6% of respondents, according to CNMC And that shows that, despite years of experience of the Skype service on computers, and its intention to conquer the mobile audience with notable updates and improvements, it has little to do against the hegemonic WhatsApp
And it seems that the number of users continues to outweigh innovation, the effectiveness of the service or the attractiveness of an attractive design Otherwise it is not understood as the application WhatsApp, despite not offering great audio quality in calls over the Internet, and being One of the latest to offer this service, it has managed to make it the most used option Of course, users can find to their friends and family more likely than on Facebook Messenger or Skype Thus, the strength of the The majority continues to push WhatsApp to be the most chosen tool, even if it is not the most useful and quality one.
For their part, in Spain, Facebook Messenger remains second place in the ranking of most used messaging applications, with 25, 2% of Internet users It is followed by Skype with 8.1%, surpassing LINE, which seemed having stayed in third place, but which falls to fourth with only 4, 1% of Spanish users.
Another curious fact from this study is that, with this mobile technology, classic services such as messaging SMS or traditional calls have been reduced In the case of messages on 72 , 6% of users say they have stopped sending this content Regarding calls, 47% say they have halved the number of these In addition, 21, 8% of users surveyed say have stopped using fixed telephony Data that undoubtedly harms the situation of mobile operators
