Telegram will serve the citizen attention of the Basque Government
Messaging applications are part of our daily lives. But it seems that no longer only in the field personal and in the laboral Now thepublic institutions seem to have focused on these tools to offer direct contact with citizens After the intention of the Minister of Justice, Rafael Catalá, to include WhatsApp as one of the channels of communication to expedite judicial procedures , now it is the Basque Government who is taking a step in this direction.Of course, in your case through the application Telegram, and to offer a citizen attention service.
In this way, from next June 22, citizens of the Basque Country can ask any questions about the public services offered by the Basque Public Administration through the application Telegram A tool that has managed to gain a foothold in the crowded market of messaging applications thanks to its securitysecurity and privacy,which still stands out for not having suffered any attack or robbery in its short life.
Apparently, the Basque Government has reached this conclusion after verifying with a pilot program that it is possible to update and expand the means of communication beyond the face-to-face, to the phone or via InternetThus, hand in hand with ZUZENEAN, the public and free citizen service, they have decided to put into practice what they learned during the tests, but this time usingTelegram instead of WhatsApp A decision based on security and privacy of this messaging app. But also in the possibility of using its API (application development tool) from open sourceto improve the system and be able to use it in the case of citizen assistance. All this without losing sight of the fact that it is a tool totally free for all users, without annual payments or .
In this way, starting next Monday, all you have to do is add the phone number 688 67 12 34 to the phonebook of contacts as Basque Government (or any other name with which you can identify yourself) and download the application Telegramvia Google Play, App Store or Windows Phone StoreOr even use it through the web to make a query. Thus, it will appear as one of the contacts available for chat, being able to start a conversation in which to ask any questions about the services offered by the Public Administration of the Basque Country.
In short, a new step in the introduction of mobile phones and applications as part of everyday life. This time directly in the public institutions, where more and more efficiency is sought. Something that could lay the foundations for other governments to decide to update and repeat this formula, offering advice, judicial communications or any other information procedure to citizens instantaneous, free and directIt only remains to wait to see if this path is successful and manages to attract the attention of the rest of the governments and public officials.
