Users of iOS devices have a new and improved money-back guarantee hereinafter. And it is that Apple has decided to update its use policies in the App Store, affecting both to applications and games as to books. In this way, the refund and return period is extended for 14 days and, best of all, without giving any explanation as to the reason for it.Or what is the same, the reimbursement guaranteed without any explanation.
It appears Apple is following the dictates of the European CommissionBody that has become very serious regarding the rights of consumers of digital content after the abuses and problems suffered such as the involuntary purchases by the little ones of the house. Thus, now it changes its use policies to extend the refund guarantee and return of an application that does not work or, directly, that is not to the user's liking.
To date, users could request a refund of a digital purchase through the App Store for technical reasons, being necessary trial or evaluation before confirming the return and reimbursement of the amount.Now, however, a process without justifications or explanations has been enabled Simply access the App Store and request the return as usual, but avoiding the justification process, warning a new message that warns that the reimbursement is not immediate And it is that it is necessary to wait from four to seven business days to receive the amount paid for the content that you want to return.
This change in use policies affects only the countries of the European Union where the regulations of the Commission has been implemented. Therefore, only user accounts and content purchased from some European country and in one of the European markets of Apple will be able to make use of this new and guaranteed refund process. A point in favor for promoting purchases through this platform being certain that the user will recover the money in case it is a bad purchase , or the content is not to your liking.Always taking into account a ample time to test the content and decide whether or not to request this refund. Of course, purchases made with gift cards are excluded from this process.
A policy that only Apple has decided to implement, at least for now. And it is that the other great company in the applications market, Google, has a somewhat different service. Despite having modified several of their behaviors in order to protect the user, their reimbursement times without explanation or justification some are only two hours from the purchase of the content. A short analysis time that only lets you know if the tool or game works on the device.
In short, a change in Apple's policies that undoubtedly benefits the user, who already You should not justify or wait for the company's decision to find out if you will receive the amount of a purchase that has not been to your liking.
