Google Play modifies its refund and return policies
The subject of returns and refunds after purchases of applicationsIt has been hot for a while on the platform Android And its application store allowed you to manage these issues comfortably for a 24 hour time until a couple of years ago, when Google decided that fifteen minutes were more than enough to know if you want to have an application of paymentNow it is discovered that Google Play has changed its refund and return policies to give a twist to this concept. This time in favor of the users
Thus, after the complaints raised by the recent free-to-play game Tiny Thief, many users who bought the title on their day have decided to request the reimbursement, which has surprisingly occurred immediately even though they had already more than 15 minutes from your purchase. The media outlet Android Police has investigated the matter and has discovered that Google has modified its policies to defend users in cases like these.
To date, a user can purchase a paid application and, if he is not satisfied within the first fifteen minutes of use after your purchase, you can request a return with an immediate refundSomething that is only limited to the purchase of applications and not to the purchases of content that exist within them. However, there are two other different cases in which the refund is also effective even when the first fifteen minutes of testing are exceeded
The first of these exceptional cases extends the test time to 48 hours A time in which the user not only has to be dissatisfied with the application or game, but the one that should have a compelling reason to request a refund. Thus, by following the usual process, which should be done using the Report a problem option, you can request the refund alluding to some kind of error found in the application. With this, the developer will lose the money paid by the user, which will be returned to the latter; and the user will be left without the application
The other reimbursement course is intended for claims that exceed 48 hours from the moment of purchase. In this case, and following the same process again to report a problem, it is possible to claim a refund of the application for the reason that the user believes. If the refund occurs, always taking into account that they are exceptional cases, this time the money would come from Google And it is that the developer maintains the payment made by the user to avoid abuse, while the latter maintains the application even after the refund becomes effective.
But far from seeming like a pointless measure, Google claims it has its own mechanisms to prevent users from carrying out this procedure freely to get hold of paid applications completely freeAnd it is that they are exceptional cases in which they seek to defend the developer so that they are not punished with refunds as punishment by the user, but who also defends to user himself when having a new assumption to be able to request the money he paid for an application that, after a couple of days of testing, he is not satisfied with.
