Not always a simple description and several images have to faithfully represent what a game or a paid application offers. Something that leads to the question How can I request a return and reimbursement of the payment? And it is that not everyone knows that they have these rights at the time of buy applications That's why in yourappsexpert we want to explain step by step what to do to request the money paid for an application that has not met the user's expectations.
The first thing to keep in mind is the Google Play Terms of Use for users of Android And it is that the company of Mountain View only allows a period of fifteen minutes to make a refund. Yes, only fifteen Just enough time to find out if said application works correctly on the terminal where has been downloaded. Therefore, it is important to perform a quick test before settling on the purchase. After this period there is no longer any possibility of reimbursement of any kind In addition, you should know that you can only request the reimbursement of an application the first time it is installed, because if it is the second time the option does not appear.
After knowing this, all you have to do is follow a series of simple steps Thus, once you have once the payment is made and the application is launched, the fifteen minutes of the trial begin to count.During this time it is possible to access Google Play Here, after pressing the menu button and select My Apps, you need to search for the app you just installed to access its download page
In that place, during the redemption period two buttons appear. One of them, Open, will remain unchanged, being used if you want to start the application. The other one is called Get reimbursement, and it is the one to press if you do not want to have said application and recover the full money of your purchase Thus, all that remains is to click on it. This transforms it into a button to uninstall Again, clicking on it leaves the application removed from the terminal, and the refund is madeAll formally notified by email from Google
You have to take into account that if any of the buttons mentioned above does not appear it is because the fifteen minute evaluation period has ended Which implies that uninstalling of the application just means that, delete it from the terminal But, having acquired it, it is possible to download it again without any cost, but also without the possibility of request a refund.
In the event that said time has expired and the user is dissatisfied with the acquisition, Google recommends contact the developer directly of the application. To do this, all you have to do is access the page of said application and look for the section Developer, where there are different methods of contactOf course, in this case you have to forget about reimbursements Although you can always reach an agreement with the developer, each case being different in this regard.
